Our website uses SSL (Secure Socket Layer) technology to ensure that your transactions will be protected. All credit card information, such as the credit card number, expiry date and card holder name is encrypted.

Kernels is 100% Canadian owned, began in November 1983 in Toronto, with the original Canadian founder still at the helm.

We accept Visa, Master Card, Amex and our Gift Cards.

At select stores we are cashless and accept debit, credit cards (Visa, Mastercard and AMEX), Our Gift Cards and Mall Gift Cards. Some locations do accept cash (bills smaller than $50), debit, credit cards (Visa, Mastercard, AMEX), our Gift Cards and Mall Gift Cards. Please check with your local store.

You will be charged for your online order once your billing information has been submitted. You will be presented with a printable confirmation which will display your order, along with your customer information. The printable confirmation will be emailed to you once you have completed the ordering process.

Yes, you will be emailed a printable confirmation summarizing your online order.
In addition, on your chosen day of pick-up, you will receive an Order Pick-up Confirmation confirming the pick-up time, location you have chosen and a unique receipt number. Show this email and receipt number to the staff at the store, in order to pick-up your popcorn.

PLASTIC GIFT CARDS:

• What denominations are available? Gift cards are available in amounts from $15+
• Can the card be reloaded? Yes, our gift cards are reloadable at any of our Retail Mall locations in Canada and on our website through your profile.
• Do your Plastic Gift Cards expire? No; there is no expiry date.

If you are interested in multiple gift cards and/or different denominations, please contact customerservice@kernelspopcorn.com.

Yes, you can check your Gift Card Balance on our website; use the Check Balance link, on the top navigation bar. https://kernels.checkyourcardbalance.com/en/login

Go to https://orders.kernelspopcorn.com/ to LOGIN/REGISTER
Enter in your email address and your password
Click on Perks
Look for the blue ADD GIFT CARD button at the bottom of your Perks Section 
Click on ADD GIFT CARD
Follow the prompts   
Now you can use your Gift Card to order online for pick-up at store

You can add our Gift Card to a generic wallet like Stocard.

Perks is our Loyalty Program which rewards our fans. It’s more than a thank you. To learn more click https://www.kernelspopcorn.com/pages/popcorn-perks-terms

HOW DO I REGISTER MY CARD?
Go to our website, www.kernelspopcorn.com
Click on the header LOGIN/REGISTER
Enter in your email address
Create a password
Complete the fields: Name, 19 digit Perks number, telephone number, postal code and Birthday (to be eligible for Birthday Points you must also opt in for newsletters)
Save when you are finish with the above.
You can go into “Perks” at any time to review your Perks History and balance

What to do if you lose your REGISTERED Card?
If you have lost your registered Card email customerservice@kernelspopcorn.com so that we can assist you.

We invite you to contact our Customer Service Representative directly at customerservice@kernelspopcorn.com , or you can call toll free at 1 (888) 267-6262

Or click here to complete the fillable form https://www.kernelspopcorn.com/pages/footer/links/corporate-gifts

The following are the approximate number of cups of popcorn, in each bag size:
Snack – 2.5 Cups
Small – 9 Cups
Medium – 15 Cups
Large – 21 Cups
Big – 36 Cups
Party – 132 Cups

We no longer have a refill program, no items are refillable.

Our popcorn stays delicious for up to 2 weeks, if kept sealed and stored in a cool dry place.

If you have a question that is not answered above, we invite you to contact customerservice@kernelspopcorn.com , or 1 (888) 267-6262 for further assistance.