faq's

Is the website secure?

Our website uses SSL (Secure Socket Layer) technology to ensure that your transactions will be protected. All credit card information, such as the credit card number, expiry date and card holder name is encrypted.

What forms of payment do you accept at the kernels online shop?

We accept Visa, Master Card and Amex.

What forms of payment do you accept at kernels mall retail stores?

We accept cash (bills smaller than $50), Visa, Master Card and Kernels Gift Cards. Some stores also accept Amex; please check at the store.

When will i be charged for my online order?

You will be charged for your online order once your billing information has been submitted. You will be presented with a printable confirmation which will display your order, customer information and a unique order code referencing the specific order. The printable confirmation will be emailed to you once you have completed the ordering process.

What currency is charged?

All amounts on our website Online Shop are shown in Canadian Dollars. For our U.S. customers (sending a gift card to a Canadian recipient), your order will be converted to U.S. dollars on your credit card statement.

Do i receive a confirmation of my online order?

Yes, you will be emailed a printable confirmation summarizing your online order.

In addition, on your chosen day of pick-up, you will receive an Order Pick-up Confirmation confirming the pick-up time, location you have chosen and a unique receipt number. Show this email and receipt number to the staff at the store, in order to pick-up your popcorn.

Can i purchase a kernels gift card online?

Yes, you can purchase a Kernels Plastic Gift Card which will be mailed to you, or you can purchase a Kernels Virtual Gift Card which will be emailed to your chosen recipient.

What type of gift cards do you sell?

KERNELS VIRTUAL GIFT CARDS:

  • How quickly will my gift card be delivered? Virtual Gift Cards are delivered within minutes.
  • How is the gift card delivered? Your chosen recipient will receive an email containing a link to their Virtual Gift Card. They should click on the link to view their card. Their card can then be printed from their computer, or displayed on their mobile phone.
  • What denominations are available in a Virtual Card? They are available in amounts from $15 to $50.
  • Can I reload the Virtual Gift Card? Yes, our Virtual Gift Cards are reloadable at any Kernels Mall Store in Canada.
  • Does the Virtual Gift Card expire? No; there is no expiry date.

KERNELS PLASTIC GIFT CARDS:

  • What denominations are available online in the Kernels Gift Card? They are available in amounts from $15 to $50.
  • Can the card be reloaded? Yes, our Kernels Gift cards are reloadable at any Kernels Mall Store in Canada.
  • Does the Kernels Plastic Gift Card expire? No; there is no expiry date.

Can i check my gift card balance?

Yes, you can check your Gift Card Balance on the Kernels website; use the Check Balance link, on the top navigation bar.

Can i add my kernels gift card to a wallet?

Yes, you can add your Kernels Gift Card to both Apple and Google Wallets.

Do you have a loyalty program?

Yes, Kernels Popcorn Perks is our Loyalty Program which rewards our Kernels fans.  It’s more than a thank you. To learn more click https://www.kernelspopcorn.com/pages/popcorn-perks-terms

How do i place a custom order for kernels popcorn?

We invite you to contact our Customer Service Representative directly at customerservice@kernelspopcorn.com , or you can call toll free at 1 (888) 267-6262 ext #214.

Or click here to complete the fillable form https://www.kernelspopcorn.com/pages/footer/links/corporate-gifts

Do you ship internationally?

Sorry, at this time we do not ship outside of Canada.

Do you have an 800 number for placing orders?

Yes, our customers can call toll free at 1 (888) 267-6262 ext #214.

How Many Cups of Popcorn Are In Your Bags?

The following are the approximate number of cups of popcorn, in each bag size:
Grab – 3 Cups
Small – 9 Cups
Medium – 15 Cups
Large – 21 Cups
Big – 36 Cups
Family – 60 Cups
Party – 132 Cups

How do i apply for a job?

Please click the link to our fillable form https://www.kernelspopcorn.com/pages/job-opportunities

How do i get more information about a kernels franchise or international development?

Please click the link to our fillable Canadian Form https://www.kernelspopcorn.com/pages/canadian-franchising
Please click the link to our fillable International Form https://www.kernelspopcorn.com/pages/international-development

How do i get more information about the kernels fundraising program?

Please click the link to our fillable form https://www.kernelspopcorn.com/pages/footer/links/fundraising

Are kernels pails and tins refillable?

We no longer have a refill program, no items are refillable.

Can the staff leave my bag open?

All Kernels bags that are sold must be properly sealed closed for freshness; the bags are re-sealable.

How long does popcorn stay fresh in your bags?

Our popcorn stays delicious for up to 2 weeks, if kept sealed and stored in a cool dry place.

What if i have another question, not addressed above?

If you have a question that is not answered above, we invite you to contact customerservice@kernelspopcorn.com , or 1 (888) 267-6262 ext #214 for further assistance.

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Contact Us

Kernels Head Office
40 Eglinton Avenue East
Suite #250
Toronto, Ontario
M4P 3A2

1.888.267.6262