Your Positive Impact on Customers
Keeping Your Attitude in Check
I don’t particularly care for the fall weather. Less sunlight and cooler temperatures are a sign of what’s to come. And before we all know it, old man winter will be knocking at our door!
Well, we all know that we don’t have control of a lot of things in life, and that definitely includes the weather.
However, we do have control of certain things in our day, and one of them happens to be our own attitude.
The experts say it best, in his book entitled “The Welcomer Edge”, Richard Shapiro reminds us that attitude is an individual choice that everyone has the ability to make. And he goes on to state that having a positive Customer Service Attitude can accomplish many things such as:
Turning an upset customer into a happy customer;
Changing a negative customer experience into positive customer experience;
Winning the customer over so that they will come back!
Here is a reminder of what great customer service practice and attitude is characterized by:
A – Always greet your customers!
T – Treat your customers with respect!
T – Talk and chat with your customers!
I – Interact with your customers in a relaxed, personal way!
T – Turn up to work in a positive frame of mind!
U – Understand your customer needs!
D – Discover the positive impact you have on your customers!
E – Excite your customers about our products!
A Kernels “real life” attitude example...
I received this email from a customer recently…
“I visited your store yesterday around 5:30 and I wanted to send an email saying the young lady who was working very hard was wonderful. She was VERY busy. And I had a special request asking her to make me 2 large bags of ranch. I love this flavor and it is very hard to find at other locations. With a smile she helped me” …… Angela
Thanks Nadia from our Kernels Square One location for your ‘Make a Difference Attitude’!
Here are some inspirational thoughts for your day:
“It is our attitude at the beginning of a difficult task which, more than anything else, will affect its successful outcome”.
“Our attitudes control our lives. Attitudes are a secret power working twenty-four hours a day, for good or bad. It is of paramount importance that we know how to harness and control this great force”.
“We never get a second chance to make a good first impression”.
“Attitude is everything.”
Incidentally, this winter, I am going to try to keep a positive attitude no matter what, so that I can get through the snow, freezing temperatures, freezing rain, the ice, the slush, the snow shoveling…
…ok- well I said I’d try (LOL).